Welcome to Fynch! These Terms of Service ("Terms") outline your rights and responsibilities while using Fynch's platform. By accessing or using our marketplace, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws.

User Responsibilities and Restrictions

• Compliance: Users must comply with all applicable laws and regulations while using Fynch. Any fraudulent activity, misuse, or unauthorized access attempts are strictly prohibited.
• Respect for Intellectual Property: Users are not permitted to infringe upon intellectual property rights, including brand listings or content.
• Platform Etiquette: Users agree to engage responsibly, respecting the community and Fynch's guidelines. Violation of these responsibilities may result in account suspension or termination.

Account Terms

• Account Creation: While an account is required to use features like social cart sharing and analytics, basic shopping and multi-brand checkout are available without an account.
• Account Security: Users are responsible for maintaining the security of their accounts. For account recovery, use "Forgot Password" or contact Fynch customer support for further assistance.
• Authorized Access: Users must use only their own accounts and not attempt to access others' accounts or Fynch systems beyond what is allowed.

Purchases and Payments

• Order Process: Users enter payment information and confirm purchases through Fynch, with payment processing handled securely by Stripe.
• Shipping Fees: Shipping fees, as calculated by each brand, will apply to orders. Fynch does not charge additional processing fees.
• Refunds and Returns: Refunds and returns are subject to each brand's policies. Users are encouraged to contact brands directly regarding returns, exchanges, or product-related concerns.

Content and Intellectual Property

• Brand Content: Fynch collaborates with partnered brands to manage their listings, but brands retain ownership of their content and listings.
• User-Generated Content: Users may post content (such as reviews) provided it complies with Fynch's guidelines. Content containing hate speech, nudity, violence, or offensive material is strictly prohibited and will be removed.
• Moderation Rights: Fynch reserves the right to monitor, moderate, or remove any user-generated content that violates these Terms or Fynch's standards.

Data Usage and Privacy

• Privacy Commitment: Fynch collects and uses personal data as outlined in our Privacy Policy. Data is used strictly for personalization, analytics, customer support, and platform improvement.
• Data Access Controls: Only authorized personnel may access user data for the purposes specified in the Privacy Policy.

Cookies and Tracking Technologies

• Essential Cookie Usage: Fynch uses a single essential cookie to store the authentication token, enabling secure login. No tracking, analytics, or additional cookies are used.
• Cookie Notification: Users will be informed about this cookie in Fynch's Privacy Policy, which will outline its limited and essential use.

Termination of Service

• Account Termination: Fynch reserves the right to suspend or terminate accounts due to violations of these Terms or other disruptive behaviors.
• User Recourse: If users believe their accounts were wrongly suspended, they may contact customer support for assistance.

Limitations and Liability

• Marketplace Liability: Fynch is a platform connecting consumers with brands, but does not guarantee product quality, performance, or shipping accuracy. Brands are responsible for fulfilling orders and addressing product concerns.
• User-Induced Issues: Fynch will not be liable for damages arising from user actions or interactions with brands. Users agree that Fynch's role is limited to facilitating connections, not providing guarantees on behalf of brands.

Dispute Resolution

• Arbitration Agreement: Users agree to resolve disputes through binding arbitration in the state of Florida, instead of through court proceedings, with exceptions for small claims.
• Class Action Waiver: By agreeing to these Terms, users waive the right to participate in class actions against Fynch. All disputes will be handled individually through arbitration.

Updates to Terms

• Right to Update: Fynch reserves the right to update these Terms to reflect changes in our services, legal requirements, or business practices.
• Notification of Changes: Users will be notified of significant changes to these Terms via email or a notice on the platform. Continued use of Fynch after updates indicates acceptance of the revised Terms.

Contact Information

If you have questions about these Terms or Fynch's services, please contact us at support@shopfynch.com.