At Fynch, we're here to make shopping easy and enjoyable. If you need to return an item, our simple process ensures you get the support you need every step of the way.

Return Eligibility and Timeframes

You can return items within 14 to 30 days of purchase, depending on the brand's policy. Each item's specific return window is listed on its product page and in your "Order Details."

How to Start a Return

• Get Started on Fynch: Log into your account, head to your order history, and click "Request Return" next to the item.
• Instant Shipping Label: Once your return request is approved, a shipping label will be available for download right within Fynch—no extra steps needed.
• Quick Response Guarantee: Brands have 2 days to review and approve your request, so you won't be left waiting.

Clear Updates at Every Step

Stay informed with real-time status updates during the return process:

• Return Request Approved
• Shipping Label Ready
• Return Received by Brand
• Refund Processed

Refund Options: Full or Partial

• Full Refund: Return the entire order for a full refund once the brand receives your items.
• Partial Refund for Issues: If something's missing or damaged, just let us know. Submit a quick claim with details and photos through Fynch, and we'll coordinate with the brand to get it sorted.

Non-Returnable Items

Certain items, like final sale products, can't be returned. If an item is non-returnable, you'll see this clearly on its product page and during checkout.

Return Shipping Costs

Return shipping fees depend on the brand's policy. You'll see any costs upfront on the product page and in the return instructions provided in your account.

Contact Information

For questions or additional support, please contact us at support@shopfynch.com.